About Us Services Technology
The PrimeTech has an inbound and outbound call center which is equipped with state-of-the-art, leading edge computerized system, software, and highly trained agents to meet your and your customers' needs. We are capable of handling thousands of calls everyday and multiple calls at any time.
PrimeTech allows your sales and customer service divisions to be open 24/7, 365 days a year. At PrimeTech we make a commitment to provide your customers with a pleasant experience. We have the latest equipment and the best training all geared towards giving your customers that "warm and fuzzy feeling".
PrimeTech's commitment to customer service is more than skin deep. We hire and train our managers, TSR's, customer support and technical staff to keep one goal in mind…the customer MUST be happy!
PrimeTech believes and train its agents extensively on your products and uses the latest software to monitor and improve their result and it is critical to achieve highest customer satisfaction. We do all this to allow us to act as an extension of your company and treat your business like it's our own.
The key principals of PrimeTech are involved in the business on a day-to-day basis, and are always available for consultation or emergency requirements.
We firmly believe that a successful campaign must begin with a successful relationship with our clients. Your specific needs drive our program planning, implementation and execution of your campaign. Our team of professionals set performance levels based on your expectations.
PrimeTech can best be summed up in these three words Quality, Service and Satisfaction.
Our Philosophy:
PrimeTech has a simple philosophy - as a call center if you want to obtain quality results you need quality people, quality environment, quality training and quality technology.
Our Mission:
The strongest driving mechanism at PrimeTech is communication.
Our Mission is to listen
To each other
To our clients
And on behalf of our clients
The PrimeTech Team :
PrimeTech is an independent, established inbound and outbound call center with a team committed to delivering the very best in client service. As a team PrimeTech experiences very high levels of staff retention, this is a fact to consider when client retention is also very high. Our team strongly believes on working together for the competitive age.
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Services :
PrimeTech provides both business-to-business and business-to-consumer call center services. Outsourcing your requirements can be on a project-by-project basis or through developing a long-erm more comprehensive partnership.
Our robust platform of outbound telemarketing and inbound call center services includes
OUTBOUND INBOUND
Marketing Surveys Help Desk
Marketing Research Customer Service
New Product Introductions Product Technical Information
Maintenance Agreements Sales Lead Qualifications
After Market Sales Consumer Response
Credit Card Applications New Product Inforation
Telecom Related Sales Product Recall
Fund Raising After Market Sales
Telesales Order Processing
Telemarketing Advertising Response
Direct Sales of Products Toll Free Response
Direct Sales of Services Promotional Product handling
Trade Show Follow-up Trade Show Registeration
Political Polling Inquiry Handling
High Tech Projects Complaint Handling
Customer Service Surveys Advertising Campaign Support
Employee Satisfaction Surveys Information Requests
Airline Reservations Arline Reservations
PrimeTech call center services have been engineered to integrate the latest call center technology, PrimeTech methodologies and proprietary quality controls systems to ensure that you will receive the best quality oriented telemarketing services available. Our innovative technology platforms combined with our extensive outbound telemarketing expertise ensures increases in productivity and efficiency, and ultimately allows us to lower new business acquisition costs while achieving higher performance objectives for our clients.
Our goals and objectives are to help you acquire, maintain and upgrade your current and prospective customers by reducing costs and ensuring your complete satisfaction.
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Technology:
The PrimeTech infrastructure system components have been selected from high-availability and high-reliability products with proven track records. Our advanced technology allows us to adjust your service levels in response to your growth or seasonal demand. Using a sophisticated interaction model, we can add new features and functions as technology advances.
PrimeTech utilize a leading-edge computer telephony integrated (CTI) environment that combines best-of-breed components into a seamless processing environment capable of delivering the highest quality, secure communications in services that blend transparently across all media.
PrimeTech has own on-site Professional administrators and technical support oversee the entire PrimeTech network from the Network Operations Center (NOC) to ensure 24-hour maximum response time. This state-of-the-art facility monitors all systems and network connections 24/7 on real-time displays, managing faults and repair within our PrimeTech of our entire network.
Regardless of who is on-call, all management staff are required to carry their beepers and cellular phones at all times and representatives from each department have specific responsibilities in case an emergency should arise.
Audio recordings of live phone calls including product sales, lead generation and market research initiatives can be used to evaluate call quality, agent presentations, common responses and specific issues that can be addressed to improve program performance.
Telephony, server, and workstation equipment is connected to UPS for power backup in case of hydro failure. This UPS gear is also connected on a standby basis to gas generator equipment to ensure that we can operate in the case of an extended hydro outage.
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